:root{--bg: #0b1210;--surface: #101a16;--surface-2: #152320;--accent: #56BC94;--accent-light: #5ECB87;--lime: #C2E26A;--red: #D5667A;--blue: #60a5fa;--purple: #9E56BC;--text: #ffffff;--text-sec: #d0d0d0;--text-muted: #999999;--radius: 12px;--radius-sm: 8px;--shadow: 0 2px 12px rgba(0, 0, 0, .3);--transition: .2s ease}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}body{font-family:Inter,system-ui,-apple-system,sans-serif;background:var(--bg);color:var(--text);min-height:100vh;line-height:1.5;overflow-x:hidden}body:before{content:"";position:fixed;inset:0;z-index:9999;pointer-events:none;opacity:.03;background-image:url("data:image/svg+xml,%3Csvg viewBox='0 0 256 256' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='noise'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='0.85' numOctaves='4' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23noise)'/%3E%3C/svg%3E");background-repeat:repeat;background-size:128px 128px}a{color:inherit;text-decoration:none}img,svg{display:block;max-width:100%}button{font-family:inherit;cursor:pointer;border:none;background:none;color:inherit}input,select{font-family:inherit;color:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:var(--bg)}::-webkit-scrollbar-thumb{background:var(--surface-2);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--accent)}@keyframes fadeUp{0%{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}.fade-up{animation:fadeUp .5s ease forwards;opacity:0}.fade-up-1{animation-delay:.05s}.fade-up-2{animation-delay:.1s}.fade-up-3{animation-delay:.15s}.fade-up-4{animation-delay:.2s}.fade-up-5{animation-delay:.25s}.fade-up-6{animation-delay:.3s}.fade-up-7{animation-delay:.35s}.fade-up-8{animation-delay:.4s}.app-layout{display:flex;min-height:100vh}.sidebar{width:260px;background:var(--surface);border-right:1px solid var(--surface-2);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:300;transition:transform .3s cubic-bezier(.4,0,.2,1);overflow-y:auto}.sidebar-brand{padding:24px 20px;border-bottom:1px solid var(--surface-2)}.sidebar-brand h2{font-size:1rem;font-weight:700;color:var(--accent);letter-spacing:.5px}.sidebar-brand span{font-size:.7rem;color:var(--text-muted);display:block;margin-top:2px;text-transform:uppercase;letter-spacing:1px}.sidebar-nav{flex:1;padding:16px 0;display:flex;flex-direction:column;gap:2px}.sidebar-nav a{display:flex;align-items:center;gap:12px;padding:12px 20px;font-size:.875rem;color:var(--text-sec);transition:all var(--transition);border-left:3px solid transparent}.sidebar-nav a:hover{color:var(--text);background:var(--surface-2)}.sidebar-nav a.active{color:var(--accent);background:#56bc9414;border-left-color:var(--accent)}.sidebar-nav a svg{width:18px;height:18px;flex-shrink:0}.sidebar-footer{padding:16px 20px;border-top:1px solid var(--surface-2);font-size:.7rem;color:var(--text-muted)}.sidebar-toggle{display:none;position:fixed;top:12px;left:10px;z-index:400;width:36px;height:36px;background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius-sm);align-items:center;justify-content:center;color:var(--text)}.sidebar-overlay{display:none;position:fixed;inset:0;background:#000000b3;backdrop-filter:blur(4px);z-index:250}.sidebar-overlay.open{display:block}.main-content{flex:1;margin-left:260px;padding:32px;min-height:100vh}.page-header{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:28px;flex-wrap:wrap;position:relative;z-index:100}.page-header h1{font-size:1.5rem;font-weight:700;color:var(--text)}.page-header-filters{display:flex;align-items:center;gap:10px}.card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:20px}.card-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.card-title{font-size:.8rem;font-weight:600;color:var(--text-sec);text-transform:uppercase;letter-spacing:.5px}.badge{display:inline-flex;align-items:center;padding:3px 10px;border-radius:20px;font-size:.7rem;font-weight:600;letter-spacing:.3px}.badge-answered{background:#56bc9426;color:var(--accent)}.badge-noanswer,.badge-hangup{background:#d5667a26;color:var(--red)}.badge-busy{background:#eab30826;color:#eab308}.badge-ring{background:#60a5fa26;color:var(--blue)}.badge-cancel{background:#9e56bc26;color:var(--purple)}.badge-short{background:#d5667a26;color:var(--red)}.badge-mid{background:#60a5fa26;color:var(--blue)}.badge-long{background:#56bc9426;color:var(--accent)}.table-wrap{overflow-x:auto;border-radius:var(--radius)}table{width:100%;border-collapse:collapse}thead th{padding:10px 14px;text-align:left;font-size:.7rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--surface-2);white-space:nowrap}tbody td{padding:10px 14px;font-size:.82rem;color:var(--text-sec);border-bottom:1px solid rgba(21,35,32,.5);white-space:nowrap}tbody tr:hover{background:#56bc9408}.btn{display:inline-flex;align-items:center;gap:6px;padding:8px 16px;font-size:.82rem;font-weight:600;border-radius:var(--radius-sm);transition:all var(--transition)}.btn-primary{background:var(--accent);color:var(--bg)}.btn-primary:hover{background:var(--accent-light)}.btn-secondary{background:var(--surface-2);color:var(--text-sec);border:1px solid rgba(86,188,148,.2)}.btn-secondary:hover{border-color:var(--accent);color:var(--text)}.input{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius-sm);padding:8px 14px;font-size:.82rem;color:var(--text);transition:border-color var(--transition);color-scheme:dark}.input:focus{outline:none;border-color:var(--accent)}.input::placeholder{color:var(--text-muted)}.modal-overlay{position:fixed;inset:0;background:#0009;display:none;align-items:center;justify-content:center;z-index:500}.modal-overlay.open{display:flex}.modal{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:28px;width:90%;max-width:440px}.modal h3{font-size:1.1rem;margin-bottom:20px}.modal .form-group{margin-bottom:14px}.modal label{display:block;font-size:.75rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:6px}.modal .input{width:100%}.modal-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:20px}.country-tag{display:inline-flex;align-items:center;gap:4px;font-size:.7rem;color:var(--text-muted)}.country-tag .flag{font-size:.85rem}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:48px 20px;text-align:center}.empty-state svg{width:48px;height:48px;color:var(--text-muted);margin-bottom:16px}.empty-state p{color:var(--text-muted);font-size:.875rem}.search-box{position:relative}.search-box svg{position:absolute;left:12px;top:50%;transform:translateY(-50%);width:16px;height:16px;color:var(--text-muted)}.search-box .input{padding-left:36px;width:260px}.insights-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:14px}.insight-card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:18px;border-left:3px solid var(--accent)}.insight-card h4{font-size:.82rem;font-weight:700;margin-bottom:6px;color:var(--text)}.insight-card p{font-size:.75rem;color:var(--text-sec);line-height:1.5}.alert-strip{background:linear-gradient(135deg,#56bc9414,#c2e26a0d);border:1px solid rgba(86,188,148,.2);border-radius:var(--radius);padding:16px 20px;display:flex;align-items:center;gap:12px;font-size:.82rem;color:var(--text-sec)}.alert-strip svg{width:20px;height:20px;color:var(--accent);flex-shrink:0}.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:12px;margin-bottom:24px}.kpi-card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:16px;display:flex;flex-direction:column;gap:6px;transition:border-color var(--transition);overflow:hidden;min-width:0}.kpi-card:hover{border-color:#56bc944d}.kpi-label{font-size:.65rem;font-weight:600;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-value{font-size:1.5rem;font-weight:800;color:var(--text);line-height:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-sub{font-size:.65rem;color:var(--text-muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.kpi-card[data-accent=green] .kpi-value{color:var(--accent)}.kpi-card[data-accent=red] .kpi-value{color:var(--red)}.kpi-card[data-accent=lime] .kpi-value{color:var(--lime)}.kpi-card[data-accent=blue] .kpi-value{color:var(--blue)}.charts-row{display:grid;grid-template-columns:1.2fr .8fr;gap:14px;margin-bottom:24px}.chart-container{position:relative;width:100%;max-width:100%;overflow:hidden}.chart-box{position:relative;height:260px;width:100%}.chart-container canvas,.chart-box canvas{width:100%!important;max-width:100%}.right-panel{display:flex;flex-direction:column;gap:14px}.country-list{list-style:none;display:flex;flex-direction:column;gap:6px}.country-list li{display:flex;align-items:center;justify-content:space-between;padding:6px 0;font-size:.82rem;border-bottom:1px solid rgba(21,35,32,.5)}.country-list li:last-child{border-bottom:none}.country-list .country-name{display:flex;align-items:center;gap:8px;color:var(--text-sec)}.country-list .country-count{font-weight:700;color:var(--text)}.extension-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(160px,1fr));gap:12px;margin-bottom:24px}.extension-card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:16px;text-align:center;transition:border-color var(--transition)}.extension-card:hover{border-color:#56bc944d}.extension-card .ext-name{font-size:.82rem;font-weight:700;color:var(--text);margin-bottom:4px}.extension-card .ext-num{font-size:.7rem;color:var(--text-muted);margin-bottom:10px}.extension-card .ext-calls{font-size:1.3rem;font-weight:800;color:var(--accent)}.extension-card .ext-label{font-size:.65rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px}.agent-card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:20px;display:flex;align-items:center;gap:16px;transition:border-color var(--transition)}.agent-card:hover{border-color:#56bc944d}.agent-avatar{width:44px;height:44px;border-radius:50%;background:var(--surface-2);display:flex;align-items:center;justify-content:center;font-size:1rem;font-weight:700;color:var(--accent);flex-shrink:0}.agent-info h3{font-size:.9rem;font-weight:700;color:var(--text)}.agent-info p{font-size:.75rem;color:var(--text-muted)}.perf-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:14px;margin-bottom:24px}.perf-card{background:var(--surface);border:1px solid var(--surface-2);border-radius:var(--radius);padding:20px}.perf-card-header{display:flex;align-items:center;gap:14px;margin-bottom:16px}.perf-ring{width:56px;height:56px;position:relative}.perf-ring svg{width:100%;height:100%;transform:rotate(-90deg)}.perf-ring .ring-bg{fill:none;stroke:var(--surface-2);stroke-width:5}.perf-ring .ring-fill{fill:none;stroke:var(--accent);stroke-width:5;stroke-linecap:round;transition:stroke-dashoffset .6s ease}.perf-ring .ring-text{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;font-size:.7rem;font-weight:800;color:var(--text)}.perf-stats{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;text-align:center}.perf-stat-label{font-size:.65rem;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px}.perf-stat-value{font-size:1rem;font-weight:700;color:var(--text)}.perf-charts-row{display:grid;grid-template-columns:1fr 1fr;gap:14px}@media(max-width:1200px){.kpi-grid{grid-template-columns:repeat(3,1fr)}.charts-row,.perf-charts-row{grid-template-columns:1fr}.insights-grid{grid-template-columns:repeat(2,1fr)}.extension-grid{grid-template-columns:repeat(4,1fr)}}@media(max-width:768px){.sidebar{transform:translate(-100%);box-shadow:none}.sidebar.open{transform:translate(0);box-shadow:8px 0 32px #00000080}.sidebar-toggle{display:flex}.main-content{margin-left:0;padding:16px 12px 12px 52px}.page-header{flex-direction:column;align-items:stretch;gap:10px;position:relative;z-index:100}.page-header h1{font-size:1.1rem}.page-header-filters{width:100%;display:grid;grid-template-columns:1fr auto 1fr;gap:6px;align-items:center}.page-header-filters input[type=date]{width:100%;min-width:0;font-size:.75rem;padding:8px}.page-header-filters .agent-sel{grid-column:1 / -1}.page-header-filters .agent-sel .agent-sel-btn{width:100%}.page-header-filters .agent-sel .agent-sel-drop{left:0;right:0;width:100%}.page-header-filters #reset-filters{grid-column:1 / -1;justify-self:start}.page-header-filters .btn{padding:8px 12px;font-size:.7rem}.page-header-filters>span{text-align:center}.kpi-grid{grid-template-columns:1fr 1fr;gap:8px}.kpi-card{padding:12px}.kpi-value{font-size:1.3rem}.kpi-label,.kpi-sub{font-size:.6rem}.charts-row,.perf-charts-row{grid-template-columns:1fr}.chart-box,.chart-container{height:200px!important}.card{padding:14px}.card-title{font-size:.7rem}.table-wrap{overflow-x:auto;-webkit-overflow-scrolling:touch}.table-wrap table{min-width:480px}thead th{font-size:.6rem;padding:8px 10px}tbody td{font-size:.7rem;padding:8px 10px}.hide-mobile{display:none!important}.extension-grid{grid-template-columns:repeat(3,1fr);gap:6px}.agent-grid,.perf-grid{grid-template-columns:1fr;gap:8px}.agent-card,.perf-card{padding:12px}.insights-grid{grid-template-columns:1fr;gap:8px}.alert-strip{padding:10px 12px;font-size:.7rem}.badge,.dur-badge{font-size:.6rem;padding:2px 6px}.country-list li{font-size:.75rem}.modal-box{width:calc(100vw - 24px);max-width:400px;padding:20px 16px}.modal-box input{font-size:16px}.search-box,.search-box .input{width:100%}}@media(max-width:480px){.main-content{padding:14px 8px 8px 50px}.page-header h1{font-size:1rem}.kpi-grid{grid-template-columns:1fr 1fr;gap:6px}.kpi-card{padding:10px 8px}.kpi-value{font-size:1.1rem}.kpi-label,.kpi-sub{font-size:.55rem}.extension-grid{grid-template-columns:1fr 1fr;gap:4px}.chart-box,.chart-container{height:170px!important}.table-wrap table{min-width:400px}thead th{font-size:.55rem;padding:6px}tbody td{font-size:.65rem;padding:6px}}